Frequently Asked Questions
If you can’t find an answer to your question here, send us a message on WhatsApp.
When are classes held?
A lesson link will be sent out via WhatsApp one hour before the start of each class.
|Grade 7||Mondays & Wednesdays 17:00-18:00|
|Grade 8||Mondays & Wednesdays 17:00-18:00|
|Grade 9||Tuesdays & Thursdays 17:00-18:00|
|Grade 10||Tuesdays & Thursdays 18:00-19:00|
|Grade 11||Mondays & Wednesdays 18:00-19:00|
|Grade 12||Tuesdays & Thursdays 17:00-18:00|
My learner forgot their login details.
Please let us know via WhatsApp and we will send you the username and password.
We are having issues setting up Zoom.
Once you have downloaded Zoom, you can test that it is working: https://zoom.us/test
If you are still having issues, please contact support on WhatsApp.
What if the learner misses a class?
All lessons are recorded and posted on the website after 24 hours. Learners who miss a class should watch the recording and attempt the quiz to avoid falling behind in the course.
How do I know if the classes are working?
We send progress reports to parents every week. If you want to learn more about your learner’s progress, you can reach out to us on WhatsApp. We also encourage you to speak to your learner to hear if they are finding the classes useful.
What information is included in the progress report?
The progress report shows live class attendance and performance on quizzes during the previous week.
Will my learner be able to ask questions?
Watobe live classes are interactive from start to finish and include plenty of opportunity for questions. Questions can be asked either verbally or in writing using the Zoom chat. Please note that we cannot answer questions via WhatsApp outside of designated teaching hours.
How much data is required?
Each Watobe live class requires approximately 800MB of data. There are two classes per week. We recommend being on WiFi for the best experience.
How much does Watobe cost?
When your free trial expires, you will be sent a link to add credit to the account. You can choose between 2 weeks for R149, 1 month for R299, or 3 months for R699 (save 25%).
Which payment methods do you accept?
We accept EFT and debit or credit card.
Why hasn’t my EFT/deposit payment reflected yet?
Payments via EFT or deposit can take up to 48 hours to process. If more than 48 hours have passed since you made payment, please send a screenshot of your proof of payment to us via WhatsApp – make sure the payment reference is included.
When is the next payment due?
We will send you a reminder via WhatsApp as the next payment date approaches. With each payment you make, we will also provide an electronic receipt detailing the amount and the new expiry date.
How do I cancel?
If you have decided to stop using Watobe, simply let us know via WhatsApp. We are a pay-as-you-go service and we don’t store your payment details, so there will never be any unwanted charges on your account. Before you go, please let us know the reason for leaving us – we value honest feedback!
Should my learner take the Grade 12 advanced class?
We currently offer an advanced class each week for Grade 12 only. We recommend this class for learners averaging 60% or higher in maths at school. We will recommend which class each learner should join based on a short quiz administered at the start of each course. If you feel like you have been placed into the wrong group (i.e. if pace is too fast/slow) then you may request to be moved into the other group.
Which curriculum do you follow?
Watobe follows the South African CAPS curriculum. Learners who follow the IEB curriculum at school also benefit from Watobe as the material covered in mathematics is very similar.
My learner is doing Maths Literacy – can you help?
Unfortunately, we only teach Pure Maths at the moment.
Do you offer subjects other than maths?
At the moment we only offer maths, though we aim to add more science subjects in the future.
Which language do you teach in?
All of our maths lessons are held in English.
My learner needs help studying for exams, can you help?
Watobe offers exam prep intensives closer to exam time. These are usually sold for an additional fee, as they entail more teaching hours than our regular courses. We will let you know via WhatsApp when exam prep courses are available.
If you couldn’t find an answer to your question here, send us a message on WhatsApp.