Frequently Asked Questions
If you can’t find an answer to your question here, send us a message on WhatsApp.
When are classes held?
A lesson link will be sent out via WhatsApp one hour before the start of each class.
Learners taking Mathematics will either be placed in the Foundations class or Standard class depending on their previous marks in school. For learners taking Maths Literacy, there is no Foundation/Standard split.
If a learner feels the pace is too fast/slow or is only able to attend one of the times, please contact us.
|Grade||Foundation class times|
|Grade 7||Mondays & Wednesdays 17:00-18:00|
|Grade 8||Mondays & Wednesdays 17:00-18:00|
|Grade 9||Tuesdays & Thursdays 17:00-18:00|
|Grade 10||Mondays & Wednesdays 17:00-18:00|
|Grade 11||Mondays & Wednesdays 17:00-18:00|
|Grade 12||Tuesdays & Thursdays 17:00-18:00|
|Grade||Standard class times|
|Grade 7||Mondays & Wednesdays 18:00-19:00|
|Grade 8||Mondays & Wednesdays 18:00-19:00|
|Grade 9||Tuesdays & Thursdays 18:00-19:00|
|Grade 10||Mondays & Wednesdays 18:00-19:00|
|Grade 11||Mondays & Wednesdays 18:00-19:00|
|Grade 12||Tuesdays & Thursdays 18:00-19:00|
|Grade 11||Tuesdays & Thursdays 18:00-19:00|
|Grade 12||Tuesdays & Thursdays 18:00-19:00|
My learner forgot their login details.
Please let us know via WhatsApp and we will send you the username and password.
We are having issues getting joining lessons on mobile
Te Watobe mobile app works on Android phones. iPhone users must download the video conferencing app Zoom to join class. If you are having tech issues, please contact support on WhatsApp.
We are having issues joining live lessons on laptop or tablet
Normally you don’t need to install anything to make the Watobe app work on a laptop or tablet. However, if you experience continued technical difficulties in class with either video or sound, try downloading the video conferencing app Zoom to your device.
What if the learner misses a class?
All lessons are recorded and posted on the website after 24 hours. Learners who miss a class should watch the recording and attempt the quiz to avoid falling behind in the course.
How do I know if the classes are working?
We send progress reports to parents every week. If you want to learn more about your learner’s progress, you can reach out to us on WhatsApp. We also encourage you to speak to your learner to hear if they are finding the classes useful.
What information is included in the progress report?
The progress report shows live class attendance and performance on quizzes during the previous week.
Will my learner be able to ask questions?
Watobe live classes are interactive from start to finish and include plenty of opportunity for questions. Questions can be asked either verbally or in writing using the live chat. You can also send any maths-related question to Watobe Wizard, our 24/7 WhatsApp tutor. You’ll get access to the Wizard during your trial of Watobe.
How much data is required?
Each Watobe live class requires approximately 500MB of data. There are two classes per week. We recommend being on WiFi for the best experience. If you aren’t attending live lessons you can watch the video recordings for <100MB per lesson.
How much does Watobe cost?
When your trial expires, you will be sent a link to pick a subscription plan and make payment. You can choose between Watobe LIVE (R299 per month) and Watobe lite (R99 per month). Compare plans here.
Which payment methods do you accept?
We accept EFT and debit or credit card.
Why hasn’t my EFT/deposit payment reflected yet?
Payments via EFT or deposit can take up to 48 hours to process. If more than 48 hours have passed since you made payment, please send a screenshot of your proof of payment to us via WhatsApp – make sure the payment reference is included.
When is the next payment due?
We will send you a reminder via WhatsApp as the next payment date approaches. With each payment you make, we will also provide an electronic receipt detailing the amount and the new expiry date.
How do I cancel?
Simply let us know via WhatsApp that you no longer wish to continue. We will process your request immediately.
Which curriculum do you follow?
Watobe follows the South African CAPS curriculum. Learners who follow the IEB curriculum at school also benefit from Watobe as the material covered in mathematics is very similar.
My learner is doing Maths Literacy – can you help?
Yes, Watobe now teaches Maths Lit for grades 11 and 12. If you previously signed up for Pure Maths, just contact us on WhatsApp and we can move your learner into Maths Lit.
Do you offer subjects other than maths?
At the moment we only offer maths, though we aim to add more science subjects in the future.
Which language do you teach in?
All of our maths lessons are held in English.
My learner needs help studying for exams, can you help?
Watobe offers exam prep intensives closer to exam time. These are usually sold for an additional fee, as they entail more teaching hours than our regular courses. We will let you know via WhatsApp when exam prep courses are available.
My learner needs individual support, can you help?
Yes! Our WhatsApp tutor Watobe Wizard is available 24/7 for any maths-related questions. You’ll get access to the Wizard when you start your trial with us.
If you couldn’t find an answer to your question here, send us a message on WhatsApp.